Refund policy

Returns & Exchanges

Because every piece is handmade, all Loop Sevyn sales are final — we don't accept returns. What we do offer is exchanges within 7 days of your order delivery. Once that window closes, we're no longer able to process a request.

To qualify, your piece needs to come back exactly as it reached you: unworn, undamaged, and in its original packaging, along with your order confirmation or proof of purchase. Every exchange is reviewed individually, and we reserve the right to decline any request that doesn't meet these conditions.

To begin, email us at shoploopsevyn@gmail.com before sending anything back. If your request is approved, we'll follow up with the return address and exactly how to ship it. Return postage is the customer's responsibility. Anything mailed back without an approved request first can't be accepted.

Damaged, Defective, or Incorrect Items

Please look your order over as soon as it is delivered. If a piece shows up broken, flawed, or it isn't what you ordered, reach out right away and we'll make it right. We can only review these claims if you contact us within 7 days of delivery.

Final-Sale Items

A handful of things can't be exchanged: anything purchased on sale, and any made-to-order piece (custom, special-order, or personalized designs). Gift cards are also non-returnable and non-exchangeable. If you're unsure whether your item qualifies, just ask us before checkout.

Refunds

Refunds are issued only on orders cancelled before they ship. If you need to cancel, email us within 24 hours of placing your order. Keep in mind that once a refund is approved, your bank or card issuer may take a few days to post it back to your account.

For any questions, we're always reachable at shoploopsevyn@gmail.com.